Privacy Policy

1. Scope

This Privacy Policy applies to North Lake Wire Neighborhood Association and the website, registration forms, and related communication tools that link to this policy (collectively, the “Services”). The Services are powered by the ToeHat Connect platform. By using the Services, you acknowledge the practices described here. If you do not agree with this policy, please do not use the Services.

2. Information we collect

Depending on how you interact with the Services, we may collect:

• Information you provide: such as your name, email address, phone number, city, state, ZIP code, occupation, event details, interests, and communication preferences.
• Organization information: details provided by an administrator or event organizer about a campaign, event, or communication.
• Communication data: messages, delivery information, responses, and preferences associated with email or SMS communications.
• Technical information: information that your browser or device makes available, such as IP address, browser type, device type, pages viewed, and general usage data.

Please do not submit sensitive personal information unless it is specifically requested and necessary for the relevant event or service.

3. How we use information

We may use information to:

• register you for an event or activity and manage attendance;
• send requested updates, confirmations, reminders, and other event-related communications;
• deliver email and SMS communications on behalf of an organization or event organizer;
• operate, maintain, secure, and improve the Services;
• understand engagement and measure the performance of campaigns;
• respond to questions, requests, and support inquiries; and
• detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service.

4. Email and SMS choices

You can opt out of non-essential email communications by using the unsubscribe option in the message or by contacting us. You can opt out of SMS messages at any time by replying “STOP” to the message. You may also reply “HELP” for assistance. Message and data rates may apply, and message frequency varies. Opting out of certain messages may prevent us from sending event updates or other communications you have requested.

5. How we share information

We may share information with the organization, event organizer, or administrator responsible for the communication or activity you joined. We may also share information with service providers that help us host, secure, deliver, analyze, or support the Services. These providers may use information only to perform services for us or as otherwise permitted by law.

We may disclose information when required by law, to protect the rights and safety of people or the Services, or in connection with a merger, acquisition, financing, reorganization, or sale of business assets. We do not sell personal information for monetary consideration.

6. Cookies and similar technologies

The Services may use cookies or similar technologies that are necessary for security, authentication, preferences, and basic operation. We may also use limited analytics information to understand how the Services are used. You can adjust browser settings to refuse some cookies, but parts of the Services may not work as intended.

7. Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide the Services, satisfy legal and accounting obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To make a request, contact us using the information below. We may need to verify your identity before completing a request, and some information may be retained where the law allows or requires it.

9. Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and remove it when appropriate.

10. Third-party services and links

The Services may link to websites or services operated by third parties. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies before providing information.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version here and revise the “Last updated” date. Your continued use of the Services after an update means the revised policy applies to your use of the Services.